Having written numerous books on ACT! software I frequently receive phone calls from strangers that go something like this: “We purchased ACT! a few years ago and it’s just not working for us.  No one is using it.  We’d like to switch to ABC_CRM.  They gave us a really great demo and I think it’s exactly what we need.” My advice is that rather than investing in more CRM software they need... 

If you’re any kind of sports fan then you heard about the marathon John Isner/Nicolas Mahut match at Wimbledon this year.  The match broke many records including longest match (11 hours, 5 minutes), longest set (8 hours, 11 minutes) and number of games (183).  As a tennis player that groans just thinking about a third set, I can’t even imagine the mind-set and determination that both the... 

Today’s post is by guest blogger, Deborah Shane of Train with Shane.  Deborah is an empowerment expert who specializes in career transitioning for women and provides sales, marketing and branding consulting.  She can be heard on her weekly on Blog Talk Radio. Take it away, Deborah! It’s amazing what you can do online, for free, in terms of connecting with your potential and existing customers... 

I love sports and I’m a sucker for Cinderella stories so I was pretty excited to see that Butler made it all the way to the NCAA Basketball Championship final this week.  After all, if my beloved Gators couldn’t be there I was glad to see that my dad’s alma mater was represented.  Maybe I’m prejudiced, but it seemed to me that most of the country was rooting for Butler.  Most of us like... 

Having written 10 books on CRM and contact management I’m often asked to compare the various products. These questions often come from new or prospective CRM users. For me, this is like asking which car is better: the Lexus or the Infiniti. No doubt Lexus owners prefer the Lexus while the Infiniti owners prefer the Infiniti. The best answer to this question is a simple one: choose the brand you’re...