If you’re any kind of sports fan then you heard about the marathon John Isner/Nicolas Mahut match at Wimbledon this year.  The match broke many records including longest match (11 hours, 5 minutes), longest set (8 hours, 11 minutes) and number of games (183).  As a tennis player that groans just thinking about a third set, I can’t even imagine the mind-set and determination that both the... 

I was doing some research the other day for my lynda.com Outlook 2010 training videos and came across a pretty interesting story.  In 2007 employees of the United States Department of Homeland Security used large CC: lists in place of a distribution list to broadcast messages to several hundred users. Many of the recipients in turn used “reply to all”  to respond, causing the number of... 

A few years back I worked with a large cruise line company.  Although the cruise line spared no expensive when it came to onboard amenities, the CEO flatly refused to spend money on an ESP (e-mail service provider) to help send out his e-marketing campaign to his very large user base.  Within a very short period of time, he managed to get his entire company domain black-listed to the point where... 

One of my clients recently sent me a one of his proposed e-marketing templates for my review.  He had spent quite a bit of time developing his message and was understandably quite proud of it.  What he had in mind was for me to review it, make a few suggestions and fix any typos I might find.  He was no doubt expecting a few words of praise, or, at the very least, a large smiley face.  What he... 

My twenty-three year old daughter was home for the holidays.  Hard as it is to believe, my “baby” is now a college graduate.  Of course the start of a new decade left me thinking about the technological changes that have occurred over the span of a decade – and how they’ve impacted her life and my business.  Alyssa was raised with a computer.  She used to come with me to my computer school...