I see it all the time. The typical CRM user fires up his software and is greeted by numerous alarms.  At that point he deftly hits the “Select All” and “Snooze” button.  Drip.  Drip.  I can almost hear important information dripping through the cracks of the database! Oh, alarms – how do I hate thee?  Let me count the ways.  First of all, too many of you routinely snooze your alarms. ... 

I ran a webinar this week on synching smart phones to your ACT database.  Presenting with me was my old friend Rushang Shah of Companion Link software.  Rushang looks like the guy selling replica watches out of the trunk of his car; the last time I saw him he must have had a dozen different cell phones in his brief case.  Although I’ve used Palm, Blackberry and Windows Mobile devices in the past,... 

Once upon a time life was much simpler – at least if you believe everything you see in “Leave It To Beaver” re-runs.  Dad marched off to the office every day while Mom stayed home and dusted.  Not once did you hear Dad cursing because he couldn’t find his software activation code and the gentleman at tech support couldn’t speak English, or watch Mom navigate through a maze of “Press 1...