As many of you know I spent two lovely weeks in Central California last May recording training videos on Outlook 2010.  I want to let you know that they are now available on the lynda.com website – and that you can watch yours truly on You Tube talking about the courses. For those of you who might not be familiar with lynda.com I’d describe it as an online software school.  You can take out a... 

I was doing some research the other day for my lynda.com Outlook 2010 training videos and came across a pretty interesting story.  In 2007 employees of the United States Department of Homeland Security used large CC: lists in place of a distribution list to broadcast messages to several hundred users. Many of the recipients in turn used “reply to all”  to respond, causing the number of... 

I’ve been using ACT for over 20 years and, like most of you, my database needed a bit of Spring Cleaning. Although I routinely rely on Swift Page to help me update contact information, I wanted to get a better understanding of the needs of my contacts. I sent out a simple email to roughly 1600 ACT users that I had added to my database during the years 1999 through 2004 asking them to let me know...