Hire a CRM Consultant
A Facebook friend recently posted that he was looking for a CRM product. Within an hour’s time he had received dozens of suggestions ranging from Zoho, SugarCRM and Salesforce to non-CRM products including Excel, Outlook and Mail Chimp. A few of his buddies even recommended that he build something in Access. These responses led me to believe a couple of things:
Most users often feel their CRM...
