Having written numerous books on ACT! software I frequently receive phone calls from strangers that go something like this: “We purchased ACT! a few years ago and it’s just not working for us.  No one is using it.  We’d like to switch to ABC_CRM.  They gave us a really great demo and I think it’s exactly what we need.” My advice is that rather than investing in more CRM software they need... 

A good CRM implementation should be making you more efficient and saving you a lot of time.  After all, time is money. A common question I’m asked is whether there is an easy way to add the incoming leads you receive from a website form directly into an ACT! database.  My answer is a resounding YES. Many ACT! users don’t realize that the ACT! E-Marketing functionality does a whole lot more than... 

Today’s post is by guest blogger, Deborah Shane of Train with Shane.  Deborah is an empowerment expert who specializes in career transitioning for women and provides sales, marketing and branding consulting.  She can be heard on her weekly on Blog Talk Radio. Take it away, Deborah! It’s amazing what you can do online, for free, in terms of connecting with your potential and existing customers... 

Pardon me for being a bit off key but I just have to start humming my favorite summertime songs.  After one of the coldest winters in recorded history followed by one of the rainiest springs, summer has arrived none too soon.  Although summer doesn’t officially begin for another few weeks, for many of us Memorial Day is the start of the summer season.  Traditionally the picnic gear comes out and,... 

I just returned from two weeks in beautiful Ventura, California, where I was recording new training videos for lynda.com on Outlook 2010.  In addition to beautiful weather, California is the home to the In-N-Out hamburger chain. For those of you unfamiliar with the In-N-Out chain, they have approximately 250 locations sprinkled throughout the Southwest.  Compare that to McDonald’s who has over... 

I love sports and I’m a sucker for Cinderella stories so I was pretty excited to see that Butler made it all the way to the NCAA Basketball Championship final this week.  After all, if my beloved Gators couldn’t be there I was glad to see that my dad’s alma mater was represented.  Maybe I’m prejudiced, but it seemed to me that most of the country was rooting for Butler.  Most of us like... 

If you’re reading this blog you’re probably an ACT user – or about to become one. One of the most frequent comments I hear from ACT users is that they “aren’t using ACT to its full potential.” On the simplest of levels, ACT is an electronic Rolodex. You can take ACT to the next level by making use of the Notes, History and Activity options. Throw in Sales Opportunities...