Act! Consultant Wins Featured Partner Service Award
Tech Benders is pleased to announce that Act Consultant Roy Laudenslager recently earned the spot of Featured Partner on the Act! Community forums. The forums, located at http://community.act.com/ is the site used by thousands of Act! users to get quick answers to their questions about the Act! software. Laudenslager was honored for his numerous contributions in answering questions for Act! Users and for...
Don’t Get Marked as a Spammer
I usually don’t mix politics with my Act! consulting but I read an article over the weekend that just fascinated me mainly because it showed that even the wealthiest folks with ostensibly the best consultants can run amok when it comes to e-marketing. Unfortunately, the story reminded me of all too many of my Act! e-marketing prospects!
It seems that “the Donald” forayed rather late into e-marketing...
Five CRM Commandments
Having written numerous books on ACT! software I frequently receive phone calls from strangers that go something like this:
“We purchased ACT! a few years ago and it’s just not working for us. No one is using it. We’d like to switch to ABC_CRM. They gave us a really great demo and I think it’s exactly what we need.”
My advice is that rather than investing in more CRM software they need...
Act Database Tech Support Webinar
Act Ides of March Seminar
Register Now for the Act Tech Support Webinar
You probably love a good mystery – but not when it comes to your Act database! If you’re like most Act users you rely on Act to run your business and when your Act starts “acting up” panic sets in.
I receive dozens of calls and emails a week from Act Users who are in need of Act tech support. Ironically,...
Act! and the Surface Pro
When I purchased my new all in one tablet last year I thought I was going to purchase the Microsoft Surface Pro. However, I decided on the Lenovo Yoga 900 because the comparable Surface Pro model was much more expensive and there was a wait time of nearly 6 weeks.
I’ve been really happy with my Yoga. I had no problem setting it up or installing software on it. And, being both a Florida Gator and...
Act and Windows 10
I have had numerous calls and emails from Act! users over the course of the last month asking me if Act! will work with Windows 10. I’ve also had a number of calls from users who have updated to Windows 10 with various outcomes.
My advice? If you are using Act! v16 or older I would not recommend upgrading to Windows 10 unless you also upgrade your version of Act!. Swiftpage plans to release a hotfix...
Free Sources of Act Training
Some of us love Act because it has a very friendly and easy interface. Some of us love Act because it has so much functionality. And some of us would love to know the fastest way to become an Act Power User!
Free Act Training
Who says there’s no such thing as a free lunch? There are actually several free ways to learn more about Act:
Look at the Playlists on my YouTube Channel.
Go to the...
Working with Custom Act Tables
Many Act! software users get confused with the distinction between Act! fields and Act! tables. In Act!, a field is a single piece of information such as a zip code, e-mail address or phone number. A table is a set of records. For example, Act!’s Contact table allows you to add multiple contacts to Act!, and Act!’s Notes table allows you to add multiple notes to a single contact.
Many new (and...
Optimize Act! E-Marketing Blasts with a Few Simple Tips
When I work with Act users with either Swiftpage E-Marketing or Act E-Marketing I like to point out that there are two separate but equal processes:
Composing and sending an e-blast
Reporting on the results
If you are sending an E-mail blast in Act to more than 50 contacts I strongly recommend that you use an ESP (email service provider) so that you can measure your result. Using either Swiftpage...
The Case of the Missing Act! Contacts
This week brought not one but three clients that called me upset that Act! had “eaten” some of their contacts. In all cases we were able to solve the mystery of the missing Act! contacts and hopefully prevent it from happening again.
When a user feels that contacts have gone MIA from their Act! database I can think of a number of possible culprits:
Someone has changed the access rights to contact...
