As many of you know I spent two lovely weeks in Central California last May recording training videos on Outlook 2010.  I want to let you know that they are now available on the lynda.com website – and that you can watch yours truly on You Tube talking about the courses. For those of you who might not be familiar with lynda.com I’d describe it as an online software school.  You can take out a... 

I see it all the time. The typical CRM user fires up his software and is greeted by numerous alarms.  At that point he deftly hits the “Select All” and “Snooze” button.  Drip.  Drip.  I can almost hear important information dripping through the cracks of the database! Oh, alarms – how do I hate thee?  Let me count the ways.  First of all, too many of you routinely snooze your alarms. ... 

Sometimes the things that seem so obvious to me aren’t quite as obvious to the typical ACT user.  A case in point is sending a fax directly from within ACT. Ten years ago one of the first things I showed new ACT users was how to modify the existing ACT fax coversheet.  Back then most of my clients were using WinFax to link ACT to their fax machine, or printing out a coversheet and feeding it into... 

Pardon me for being a bit off key but I just have to start humming my favorite summertime songs.  After one of the coldest winters in recorded history followed by one of the rainiest springs, summer has arrived none too soon.  Although summer doesn’t officially begin for another few weeks, for many of us Memorial Day is the start of the summer season.  Traditionally the picnic gear comes out and,... 

Boy, do I hear that question a lot!  Sometimes I get a variation (feel free to substitute the name of the current CRM product du jour for Sales Force). Here’s the deal.  I know folks like you – I call them ACT fanactics.  I had 500 of them wait in line to get into a seminar I ran in August, 2002 on a not so sunny night in South Florida introducing the all new ACT 6.  I guarantee I wouldn’t... 

I recently ran across a wonderful story in the Washington Post about two high school kids who stumbled across an abandoned baby on their way home from school 20 years ago.  The baby, only hours old when the kids found her, were ultimately turned over to authorities. The child was eventually adopted but not before the kids had a chance to visit her in the hospital and gift her with a teddy bear. ... 

I know, I know.  Another year, another upgrade.  Upgrades can be expensive both in terms of money and time, but unfortunately they are a necessary evil of the computer world. Some companies force you to upgrade every year or so.  For example, Intuit’s tax tables will stop working when QuickBooks reaches a certain age, or you’ll no longer be able to access your accounts online in Quicken...