As many of you know I spent two lovely weeks in Central California last May recording training videos on Outlook 2010.  I want to let you know that they are now available on the lynda.com website – and that you can watch yours truly on You Tube talking about the courses. For those of you who might not be familiar with lynda.com I’d describe it as an online software school.  You can take out a... 

I see it all the time. The typical CRM user fires up his software and is greeted by numerous alarms.  At that point he deftly hits the “Select All” and “Snooze” button.  Drip.  Drip.  I can almost hear important information dripping through the cracks of the database! Oh, alarms – how do I hate thee?  Let me count the ways.  First of all, too many of you routinely snooze your alarms. ... 

Sometimes the things that seem so obvious to me aren’t quite as obvious to the typical ACT user.  A case in point is sending a fax directly from within ACT. Ten years ago one of the first things I showed new ACT users was how to modify the existing ACT fax coversheet.  Back then most of my clients were using WinFax to link ACT to their fax machine, or printing out a coversheet and feeding it into... 

Today’s post is by guest blogger, Deborah Shane of Train with Shane.  Deborah is an empowerment expert who specializes in career transitioning for women and provides sales, marketing and branding consulting.  She can be heard on her weekly on Blog Talk Radio. Take it away, Deborah! It’s amazing what you can do online, for free, in terms of connecting with your potential and existing customers...