Home » Archive for January, 2010
Singing the Customer Service Blues
Once upon a time life was much simpler – at least if you believe everything you see in “Leave It To Beaver” re-runs. Dad marched off to the office every day while Mom stayed home and dusted. Not once did you hear Dad cursing because he couldn’t find his software activation code and the gentleman at tech support couldn’t speak English, or watch Mom navigate through a maze of “Press 1...
Fathers Don’t always Know Best
My twenty-three year old daughter was home for the holidays. Hard as it is to believe, my “baby” is now a college graduate. Of course the start of a new decade left me thinking about the technological changes that have occurred over the span of a decade – and how they’ve impacted her life and my business.
Alyssa was raised with a computer. She used to come with me to my computer school...



